After we receive payment of your order, we will ship your parcel ASAP. We will ship parcel on Tuesday to Friday.
We use two shipping method to ship parcel.
1) EMS express shipping, it is safe, fast and with online tracking.
(Need 5 days to 10 days)
2) Registered Airmail Shipping, it is slower than EMS, without complete online tracking.
(Need 7 days to 21 days)
For Free Shipping items, we will use Registered Airmail Shipping.
Because of customs, sometimes parcel need longer time to receive.
If you received a damaged product, you should contact Tomy (email@example.com) for replacement.But if marked no replacement product (mostly is used/old product), then you can not get any replacement.Buy this kind of product at your own risk. And before you send it back to us, please make sure it is not working.
All product will be tested before ship, it should be good when you receive it. Only "no replacement product", then we can not guarantee it is good or bad.